Shipping Policy
Kouchure makes every effort to process and ship orders within the estimated timelines provided on the website. However, shipping and delivery timelines are approximate and may vary due to factors beyond our control, including courier delays, logistical issues, weather conditions, or governmental restrictions. Once an order has been dispatched, Kouchure is not responsible for delays, loss, or damage caused by third-party logistics providers. Shipping charges, if applicable, are non-refundable. By placing an order on this website, you acknowledge and agree to these shipping terms
Shipping Policy – Kouchure
At Kouchure, we are committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines how orders are processed, shipped, and delivered to ensure a smooth customer experience.
Order Processing
All orders are processed within 2–4 business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays. In case of high order volume, processing times may be extended, and customers will be notified accordingly.
Shipping & Delivery Timelines
Once dispatched, orders are delivered within an estimated 3–7 business days depending on the delivery location. Delivery timelines are approximate and may vary due to courier delays, weather conditions, logistical issues, or unforeseen circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before payment. Any additional charges levied by courier partners are not controlled by Kouchure.
Order Tracking
After dispatch, customers will receive tracking details via email or SMS to monitor the status of their shipment through the courier partner’s platform.
Delays & Service Interruptions
Kouchure is not responsible for delays caused by third-party logistics providers, incorrect delivery information provided by the customer, or events such as strikes, natural disasters, or governmental restrictions.
Damaged or Lost Shipments
If a product is received damaged or lost in transit, customers must notify us within 48 hours of delivery. Resolution will be handled in accordance with our Returns & Refunds Policy and courier partner investigation process.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Kouchure is not liable for failed deliveries resulting from incorrect or incomplete addresses.
Contact Information
For any shipping-related queries or concerns, customers may contact us at [your support email].
By placing an order on the Kouchure website, you agree to the terms outlined in this Shipping Policy.