Kouchure is a streetwear brand focused on contemporary designs and quality apparel. Most of our products are made to order to reduce waste and maintain design exclusivity.
Most Kouchure products are made to order (print-on-demand). Once an order is placed, it goes into production specifically for that customer.
Order processing usually takes 2–4 business days. Shipping timelines may vary depending on location and logistics partners, typically ranging from 5–10 business days after dispatch.
Each product page includes a size chart. Customers are strongly advised to check measurements carefully before placing an order, as size-based returns are not accepted for made-to-order products.
Orders cannot be cancelled or modified once they enter the production stage. If you need to make changes, contact us immediately after placing the order, and we will check if it is still possible.
Refunds or replacements are provided only if the product received is defective, damaged, or incorrect. Returns are not accepted for size issues, color preferences, or change of mind. Please refer to our Refund Policy for full details.
If you receive a damaged or incorrect item, contact our support team within 48 hours of delivery with your order details and clear photos or videos of the issue. Our team will review and assist you accordingly.
Approved refunds are processed to the original payment method used during checkout. The amount is usually credited within 7–10 business days after approval.
Yes, we currently ship across most locations in India. Delivery availability may vary for certain remote or restricted pin codes.
You can reach us through the contact details provided on our website. For faster resolution, please include your order ID and a brief description of your concern when contacting us.